Metropolitan International Dec Dec Key aspects 2012 2013 Change Rm Rm • Difficult operating Total funds received 1 762 1 766 - environment Life insurance • Slower new business New business PVP 874 943 8% growth Value of new business 28 30 7% • Medical claims ratios PVP margin 3.2% 3.2% improved Health • Good mortality Membership (‘000) 381 408 7% experience Claims ratio 72% 69% • Delivering growth in profits Operating profit after tax 39 49 26% Steady progress